MAN: Hello. Do you mind if I ask you some questions about your journey today? We’re doing a customer satisfaction survey.
SOPHIE: Yes. OK. I’ve got about ten minutes before my train home leaves. I’m on a day trip.
MAN: Great. Thank you. So first of all, could you tell me your name?
SOPHIE: It’s Sophie Bird.
MAN: Thank you. And would you mind telling me what you do?
SOPHIE: I’m a journalist. 【Q1】
MAN: Oh really? That must be interesting.
SOPHIE: Yes. It is.
MAN: So was the reason for your visit here today work?
SOPHIE: Actually, it’s my day off. I came here to do some shopping. 【Q2】
MAN: On right.
SOPHIE: But I do sometimes come here for work.
MAN: OK. Now I’d like to ask some questions about your journey today, if that’s OK.
SOPHIE: Yes. No problem.
MAN: Right, so can you tell me which station you’re travelling back to?
SOPHIE: Staunfirth 【Q3】, where I live.
MAN: Can I just check the spelling? S-T-A-U-N-F-I-R-T-H?
SOPHIE: That’s right.
MAN: And you travelled from there this morning?
SOPHIE: Yes.
MAN: OK, good. Next, can I ask what kind of ticket you bought? I assume it wasn’t a season ticket, as you don’t travel every day.
SOPHIE: That’s right. No, I just got a normal return 【Q4】 ticket. I don’t have a rail card so I didn’t get any discount. I keep meaning to get one because it’s a lot cheaper.
MAN: Yes – you’d have saved 20% on your ticket today. So you paid the full price for your ticket?
SOPHIE: I paid £23.70. 【Q5】
MAN: OK. Do you think that’s good value for money?
SOPHIE: Not really. I think it’s too much for a journey that only takes 45 minutes.
MAN: Yes, that’s one of the main complaints we get. So, you didn’t buy your ticket in advance?
SOPHIE: No. I know it’s cheaper if you buy a week in advance but I didn’t know I was coming then.
MAN: I know. You can’t always plan ahead. So, did you buy it this morning?
SOPHIE: No, it was yesterday.
MAN: Right. And do you usually buy your tickets at the station?
SOPHIE: Well, I do usually but the ticket office closes early and I hate using ticket machines. I think ticket offices should be open for longer hours. There’s always a queue for the machines and they’re often out of order.
MAN: A lot of customers are saying the same thing.
SOPHIE: So to answer your question … I got an e-ticket online. 【Q6】
MAN: OK. Thank you. Now I’d like to ask you about your satisfaction with your journey. So what would you say you were most satisfied with today?
SOPHIE: Well, I like the wifi on the train. It’s improved a lot. It makes it easier for me to work if I want to.
MAN: That’s the first time today anyone’s mentioned that. It’s good to get some positive feedback on that.
SOPHIE: Mmm.
MAN: And, is there anything you weren’t satisfied with?
SOPHIE: Well, normally, the trains run on time and are pretty reliable but today there was a delay 【Q7】; the train was about 15 minutes behind schedule.
MAN: OK. I’ll put that down. Now I’d also like to ask about the facilities at this station. You’ve probably noticed that the whole station’s been upgraded. What are you most satisfied with?
SOPHIE: I think the best thing is that they’ve improved the amount of information 【Q8】 about train times etc. that’s given to passengers – it’s much clearer – before there was only one board and I couldn’t always see it properly – which was frustrating.
MAN: That’s good. And is there anything you’re not satisfied with?
SOPHIE: Let’s see … I think things have generally improved a lot. The trains are much more modern and I like the new café. But one thing is that there aren’t enough places to sit down, especially on the platforms. 【Q9】
MAN: OK – so I’ll put ‘seating’ down, shall I, as the thing you’re least satisfied with?
SOPHIE: Yes, OK.
MAN: Can I ask your opinion about some of the other facilities? We’d like feedback on whether people are satisfied, dissatisfied or neither satisfied nor dissatisfied.
SOPHIE: OK.
MAN: What about the parking 【Q10】 at the station?
SOPHIE: Well to be honest, I don’t really have an opinion as I never use it.
MAN: So, neither satisfied nor dissatisfied for that then.
SOPHIE: Yes, I suppose so …
MAN: OK, and what about …?
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
听前预测：定位词为Occupation; 提示词为Occupation,此处应填职业。mind telling me what you do?” 时可判断答案信息即将出现，故根据预判信息，可知答案为 journalist.
听前预测：定位词为Reason、travel; 提示词为 Reason, 此处应填名词。
题目解析：本题难度较低，定位词 Reason 原词重现，另一定位词 travel 被替换为 visit, 答案句为：“I came here to do some shopping.” 故根据预判信息，直接抓取名词 shopping 即可。
听前预测：定位词为 station; 提示词为 Name, 此处应填火车站站名。
题目解析：本题属于填写名字的常规类考题，难度较低，一般在录音中会给出名字的拼写。在听到“... which station you're travelling back to?” 时可判断答案信息即将出现，其中 back to 替换了题干中的 returning to, 根据录音中的拼写写下答案词 Staunfirth 即可。
听前预测：定位词为 Type of ticket; 提示词为 standard、ticket, 此处应填形容词或名词。
题目解析：由题干可知，此处考查的是票的类型，所以在听到 “... can I ask what kind of ticket you bought?” 时可知答案信息即将出现，此处的 kind of ticket 替换了定位词 Type of ticket. 首先听到工作人员否定了 season ticket,但这只是工作人员的猜测，仍需从乘客的回答中确认答案，乘客说道：“No, I just got a normal return ticket.” 其中 normal 替换了题干中的 standard, 因此答案为 return.
听前预测：定位词为 Cost of ticket; 提示词为￡,此处应填数字。
题目解析：由题干可知，此处考查的是票价，所以在做题过程中带着这个预判信息去抓取 Listening 表示金额的数字即可。首先听到的数字是 20%, 但这是个百分比，并非金额，显然不是答案，接着才听到答案句：“I paid $23.70.” 因此答案为 23.70.
听前预测：提示词为 Where, 此处应填购票地点。
题目解析：本题没有较较好的定位词，但就主题可知，此处考查的是购票地点，所以在 “And do you usually buy your tickets at the station?” 时可知答案信息即将出现，此处的 station 是工作人员提出的，接下来要重点听乘客的回答。首先听到乘客说的确经常在车站买票，但接着就听到转折信号词 but: "... but the ticket office closes early and I hate using ticket machines.” 后面两句话也都是在描述车站买票的不便之处，之后才听到答案句：“I got an e-ticket online.” 即乘客这次是在网上买的票，因此答案为 online. 注意在对话背景中，做题时要锁定说话者表达的最终意见才能确认答案。
听前预测：提示词为 the, 此处应填名词。
题目解析：本题没有较好的定位词，但可通过提问 “... is there anything you weren't satisfied with?” 进行定位，进而锁定答案句：“... the trains run on time and are pretty reliable but today there was a delay ...” 故根据预判信息，可知答案为 delay.
听前预测：定位词为 station facilities; 提示词为 how much、was, 此处应填名词。
题目解析：本题难度适中。题干中没有较好的定位词，可通过小标题定位，定位词 station facilities 被替换为 facilities at this station, 很好听出。在听到提问 “What are you most satisfied with?” 时可判断答案信息即将出现，答案句为：“I think the best thing is that they've improved the amount of information about..." 其中 the amount of 对应题干中的 how much, 直接抓取其后的名词即可，因此答案为 information。
听前预测：定位词为 seats; 提示词为 on the, 此处应填名词。
题目解析：本题定位词 seats 被替换为 places to sit down, 很好听出，答案句为：“... especially on the platforms.” 其中 especially 替换了题干中的 particularly, 直接抓取后面的名词 platforms 即可，通过后面听到的 you're least satisfied with 以及乘客的肯定回答可进一步确认答案，因此答案为 platform(s).
听前预测：提示词为 the、available, 此处应填名词。
题目解析：本题没有较好的定位词，但在听到题干中的原词 Neither satisfied nor dissatisfied 时可知答案信息即将出现。首先听到工作人员问：“What about the parking at the station?" 此时可权势预判信息先抓取名词 parking; 接着听到乘客回答 ："I don't really have an opinion as I never use it ." 即乘客对此没有什么看法，基本可以确认答案，通过后面听到的 neither satisfied nor dissatisfied for that (that 指代前面的 parking) 以及乘客的肯定回答也可进一步确认，因此答案为 parking.