JACINTA: Hello, Easy Life Cleaning Services, Jacinta speaking.
CLIENT: Oh hello. I’m looking for a cleaning service for my apartment – do you do domestic cleaning?
JACINTA: Sure.
CLIENT: Well, it’s just a one-bedroom flat. Do you have a basic cleaning package?
JACINTA: Yes. For a one-bedroom flat we’re probably looking at about two hours for a clean. So we’d do a thorough clean of all surfaces in each room, and polish them where necessary. Does your apartment have carpets?
CLIENT: No, I don’t have any, but the floor would need cleaning. 【Q1】
JACINTA: Of course – we’d do that in every room. And we’d do a thorough clean of the kitchen and bathroom.
CLIENT: OK.
JACINTA: Then we have some additional services which you can request if you want – so for example, we can clean your oven for you every week.
CLIENT: Actually, I hardly ever use that, but can you do the fridge? 【Q2】
JACINTA: Sure. Would you like that done every week?
CLIENT: Yes, definitely. And would ironing clothes be an additional service you can do?
JACINTA: Yes, of course.
CLIENT: It wouldn’t be much, just my shirts for work that week. 【Q3】
JACINTA: That’s fine. And we could also clean your microwave if you want.
CLIENT: No, I wipe that out pretty regularly so there’s no need for that.
JACINTA: We also offer additional services that you might want a bit less often, say every month. So for example, if the inside of your windows need cleaning 【Q4】, we could do that.
CLIENT: Yes, that’d be good. I’m on the fifteenth floor, so the outside gets done regularly by specialists, but the inside goes get a bit grubby.
JACINTA: And we could arrange for your curtains to get cleaned if necessary.
CLIENT: No, they’re OK. But would you be able to do something about the balcony 【Q5】? It’s quite small and I don’t use it much, but it could do with a wash every month or so.
JACINTA: Yes, we can get the pressure washer onto that.
JACINTA: Now if you’re interested, we do offer some other possibilities to do with general maintenance. For example, if you have a problem with water and you need a plumber in a hurry, we can put you in touch with a reliable one who can come out straightaway. And the same thing if you need an electrician. 【Q6】
CLIENT: Right. That’s good to know. I’ve only just moved here so I don’t have any of those sorts of contacts.
JACINTA: And I don’t know if this is of interest to you, but we also offer a special vacuum cleaning system which can improve the indoor air quality of your home by capturing up to 99% of all the dust in the air. So if you’re troubled by allergies, this can make a big difference. 【Q7】
CLIENT: Right. In fact, I don’t have that sort of problem, but I’ll bear it in mind. Now can you tell me a bit about your cleaning staff?
JACINTA: Of course. So all our cleaners are very carefully selected. When they apply to us, they have to undergo a security check with the police 【Q8】 to make sure they don’t have any sort of criminal background, and, of course, they have to provide references as well. Then if we think they might be suitable for the job, we give them training for it. That lasts for two weeks 【Q9】 so it’s very thorough, and at the end of it, they have a test. If they pass that, we take them on, but we monitor them very carefully – we ask all our clients to complete a review of their performance after every visit and to email it to us 【Q10】. So we can pick up any problems straightaway and deal with them.
CLIENT: OK, well that all sounds good. And will I always have the same cleaner?
JACINTA: Yes, we do our best to organise it that way, and we usually manage it.
CLIENT: Good. That’s fine. Right, so I’d like to go ahead and …
Complete the notes below.
Write ONE WORD for each answer.
听前预测：提示词为 Cleaning、the，此处应填名词。
题目解析：本题无明确定位词，需要利用上句题干关键词 surfaces 定位。录音中 surfaces 原词出现，接着客服 Jacinta 问“Does your apartment have carpets ？”，虽然 carpets 符合题干要求，但随后被男士否定了“No, I don’t have any …”，因此 carpets 为干扰信息，排除。接着男士说“… but the floor would need cleaning.”，随后 Jacinta 回答“of course – we’d do that in every room.”，因此答案为 floor；由于空格位于定冠词 the 后，因此复数 floors 也可接受。
听前预测：提示词为 Cleaning、the，此处应填名词。
题目解析：同上题，本题也无明确定位词，需要利用上句题干 Every week 定位。上题结束后，考生可依次听到题干已知信息 kitchen、bathroom、additional services 等原词出现，接着 Jacinta 提到“… so for example, we can clean your oven for you every week.”，其中 oven 貌似符合题干要求，但随后被男士否定了“Actually, I hardly ever use that, but can you do the fridge ？”，其中 hardly 意为“几乎不”，可知男士需要清理的不是 oven，而是 fridge。随后 Jacinta 回应“Sure. Would you like that done every week?”，男士表示同意，因此答案为 fridge。
听前预测：定位词为 Ironing clothes；提示词为 only，此处应填服装类名词。
题目解析：本题定位不难，定位词原词重现，随后男士具体解释“It wouldn’t be much, just my shirts for work that week.”，shirts 符合要求，为正确答案，其中 just 对应题干中的 only。注意随后 Jacinta 还询问是否需要清理微波炉，但男士拒绝了，因此 microwave 为干扰信息，另外本题需要服装类名词，microwave 也不符合。
听前预测：提示词为 Cleaning、all the、inside，此处应填名词。
题目解析：本题无明显定位词，需要结合此前信息 Every month 定位。上题结束后，在录音中 Every month 原词出现，接着 Jacinta 提到“… if the inside of your windows need cleaning, we could do that.”，随后男士回应“Yes, that’d be good.”，可以确定 windows 为答案。
听前预测：提示词为 Washing down、the，此处应填名词。
题目解析：本题同样需要结合上题定位。上题结束后，Jacinta 提到“And we could arrange for your curtains to get cleaned if necessary.”，但随后被男士否定了“No, they’re OK”，因此 curtains 为干扰信息，排除。接着出现转折关系词 But，提示考生重点关注随后出现的信息“But would you be able to do something about the balcony?...”可以预判 balcony 符合该题要求，可以先记录，接着 Jacinta 回应“Yes, we can get the pressure washer onto that.”，因此答案为 balcony。
听前预测：定位词 plumber；提示词 plumber，an；此处应填元音开头的名词，跟 plumber 存在并列关系的职业类的名词。
题目解析：本题定位不难，定位词原词出现后，Jacinta 接着说“And the same thing if you need an electrician.”，electrician 符合题干要求，为职业类名词。本题难在音频 中 an electrician 这个组合的发音出现了连读现象 /ənɪˌlekˈtrɪʃən/，部分考生无法准确辨认 electrician 这个单词。叠加连读考点后，本题难度增加。连读现象是高分段考生需要掌握的考点，建议多积累一些可以连读的组合，如 an ice pack, sound effects 等，并多跟读模仿。
听前预测：定位词为 special cleaning service；提示词为 allergic to，此处应填与过敏原有关的名词。
题目解析：本题定位难度不大，考生可以听到题干定位信息 special vacuum cleaning system。本题难在考生需要根据题干要求在随后的音频中捕捉过敏原类名词，考生依次可以听到 air quality、home、dust 等，与过敏原有关的只有 dust，可先记录；随后听到“… if you are troubled by allergies, this can make a big difference.”，allergy 对应题干中的 allergic，因此答案为 dust。本题要求考生能够理解题干并根据题干要求提前捕捉答案。
听前预测：定位词为 cleaners、background check；提示词为 by the，此处应填名词，表示人或机构。
题目解析：上题结束后，男士问“Now can you tell me a bit about your cleaning staff?”。该问句可以作为本题的定位信号，其中 cleaning staff 对应题干中的 cleaners。接着 Jacinta 也提到 cleaners，并说“… they have to undergo a security check with the police …”，其中 check 跟题干一致，从本句中得知开展安全检查的主体是 police，符合题干要求。题干中的 background 随后也原词重现“… to make sure they don’t have any sort of criminal background …”，因此答案为 police。
听前预测：提示词为 given、two weeks，此处应填名词。
题目解析：本题无明确定位词，需要利用上句题干关键词 References 定位。考生在听到 References 原词出现后，作好准备捕捉名词，接下来出现的名词有 job 和 training，代入题干，training 符合要求；接着 Jacinta 提到“That lasts for two weeks …”，其中 two weeks 跟题干一致，因此答案为 training。随后出现的 test 是在培训结束后（at the end）进行的，不符合题干要求，因此排除。
听前预测：提示词为 send a、each visit，此处应填名词。
题目解析：本题无明确定位词，需要利用上句题干定位。上题结束后，考生依次听到的名词有 clients、review、performance，其中 clients 对应题干中的 customers，符合题干要求的只有 review，send a review of (performance) 表示“发一份（对清洁工服务表现）的评价”。题干其他信息 after each visit 随后在录音中出现。本题要求考生理解题干，并根据题干要求在听到的多个信息中提取答案词，有一定 难度。