EMPLOYEE: Hello, Picturerep. Can I help you?
WOMAN: Oh, hi. I saw your advertisement about copying pictures to disk and I’d like a bit more information about what you do.
EMPLOYEE: Sure. What would you like to know?
WOMAN: Well, I’ve got a box full of old family photos that’s been up in the attic for years, some of them must be 50 or 60 years old, and I’d like to get them converted to digital format.
EMPLOYEE: Sure, we can do that for you.
WOMAN: Right. And what about size? The photos are all sorts of sizes – are there any restrictions?
EMPLOYEE: Well the maximum size of photo we can do with our normal services is 30 centimetres. And each picture must be a least 4 centimetres, that’s the minimum we can cope with.
WOMAN: That should be fine. And some of them are in a frame 【Q1】 – should I take them out before I send them?
EMPLOYEE: Yes please, we can’t copy them otherwise. And also the photos must all be separate, they mustn’t be stuck into an album.
WOMAN: OK, that’s not a problem. So can you give me an idea of how much this will cost? I’ve got about 360 photos I think.
EMPLOYEE: We charge £195 for 300 to 400 photos 【Q2】 for the basic service.
WOMAN: OK. And does that include the disk?
EMPLOYEE: Yes, one disk – but you can get extra ones for £5 each.
WOMAN: That’s good. So do I need to pay when I send you the photos?
EMPLOYEE: No, we won’t need anything until we’ve actually copied the pictures. Then we’ll let you know how much it is, and once we’ve received the payment 【Q3】, we’ll send the parcel off to you.
WOMAN: Right.
EMPLOYEE: Is there anything else you’d like to ask about our services?
WOMAN: Yes. I’ve roughly sorted out the photos into groups, according to what they’re about – so can you keep them in those groups when you copy them?
EMPLOYEE: Sure. We’ll save each group in a different folder on the disk and if you like, you can suggest a name for each folder.
WOMAN: So I could have one called ‘Grandparents’ 【Q4】 for instance?
EMPLOYEE: Exactly.
WOMAN: And do you do anything besides scan the photos? Like, can you make any improvements?
EMPLOYEE: Yes, in the standard service each photo is checked, and we can sometimes touch up the colour a bit 【Q5】, or improve the contrast – that can make a big difference.
WOMAN: OK. And some of the photos are actually quite fragile – they won’t get damaged in the process, will they?
EMPLOYEE: No, if any look particularly fragile, we’d do them by hand 【Q6】. We do realise how precious these old photos can be.
WOMAN: Sure.
EMPLOYEE: And another thing is we can make changes to a photo if you want – so if you want to remove an object from a photo, or maybe alter the background 【Q7】, we can do that.
WOMAN: Really? I might be interested in that. I’ll have a look through the photos and see. Oh, and talking of fixing photos – I’ve got a few that aren’t properly in focus 【Q8】. Can you do anything to make that better?
EMPLOYEE: No, I’m afraid that’s one thing we can’t do.
WOMAN: OK.
EMPLOYEE: Any other information I can give you?
WOMAN: Er … oh, how long will it all take?
EMPLOYEE: We aim to get the copying done in ten days. 【Q9】
WOMAN: Fine. Right, well I’ll get the photos packed up in a box and post them off to you.
EMPLOYEE: Right. If you’ve got a strong cardboard box, that’s best. We’ve found that plastic ones sometimes break in the post. 【Q10】
WOMAN: OK. Right, thanks for your help. Bye.
EMPLOYEE: Bye.
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
听前预测：定位词 4 cm、album；提示词为 not、a，此处应填辅音开头的单数名词。
题目解析：定位词 4 cm 在录音开始后 50 秒左右才出现，需要耐心听定位词。4 centimetres 原词出现，此时要注意捕捉名词，女性顾客的回答中出现答案句“And some of them are in a frame, should I take them out …”其中符合题干要求的名词为 frame， 随后男性客服的回答表示照片需要取出，且提到“they mustn’t be stuck into an album”，可进一步确定答案为 frame。
听前预测：定位词为 360 photos、one disk；提示词为 ₤，此处应填表示价格的数字。
题目解析：定位词 360 photos 原词出现，男性客服的回答中出现答案句 “We charge ₤195 for 300 to 400 photos for the basic service.”。其中 300 to 400 指的是照片的数量范围，符合题干 360 张照片的要求，因此答案为 195。雅思听力题的数字类填空一般不会考查计算能力，可以在录音中直接捕捉答案词。
听前预测：提示词为 is required，此处应填不可数名词。
题目解析：本题没有明确的定位词，题干被替换的可能性较大。上一题有关价格的信息₤5 结束后，听到女性顾客提问是否需要在送照片时付费，此时没有出现符合预判信息的名词，继续听回答。回答中出现答案句“… once we’ve received the payment, we’ll send the parcel off to you …”，听到 payment 一词，代入题干，符合要求，迅速记录下来；parcel 对应题干中的 order，符合题干限定要求，因此答案为 payment。
听前预测：定位词为 folder、name；提示词为 the name，此处应填名词。
题目解析：定位词 folder 以及 name 原词出现，随后出现答案句“So I could have one called ‘Grandparents’ for instance?”，其中可以代入的名词为 Grandparents，且 called 对应题干中的 name，因此答案为 Grandparents。
听前预测：定位词为 contrast、improved；提示词为 the、and，此处应填名词。
题目解析：由于题干给出的定位词在答案词之后，因而可能会先听到答案，再听到定位 词。上一题结束后，女性顾客提问“Like, can you make any improvements?”。其中 improvements 对应题干的 improved，随后回答中出现答案句“… we can sometimes touch up the colour a bit, or improve the contrast …”，其中 contrast 原词出现，touch up 与 improve 为同义表达，且 colour 可以与 contrast 并列，因此答案为 colour/color。注意英式与美式拼写都正确。
听前预测：定位词为 fragile、scanned；提示词为 scanned by，此处应填名词。
题目解析：定位词 fragile 原词出现，男性客服的回答中再次出现 fragile 一词，紧接着出现答案句“… we’d do them by hand.”。上一题之前已经出现 scan 一词，do them 指 代 scan photos，因此答案为 hand。注意做题过程中预判的定位词也可能被替换。
听前预测：定位词为 remove an object、change；提示词为 the，此处应填名词。
题目解析：定位词 remove an object 原词出现，随后出现答案句“… or maybe alter the background, we can do that.”，其中 alter 为 change 的同义替换，“we can do that”
对应 possible，因此答案为 background。
听前预测：定位词为 fixed、correctly；提示词为 not、in，此处应填名词。
题目解析：上一题结束后，女性顾客提到 fixing photos，对应 fixed，紧接着出现答案句“I’ve got a few that aren’t properly in focus.”，其中 aren’t properly 对应 not correctly，且男性客服的回答表示无法修复，因此答案为 focus。
听前预测：定位词为 completed；提示词为 within，此处应填数字。
题目解析：题干中的 Order 意为“订单”，被替换的可能性较大，根据 Order 较难精准定位。本题除了通过 completed 捕捉关键信息，还要通过 within 这一介词预判答案方向。当女性顾客问到需要多长时间时，男性客服的回答即为答案句“We aim to get the copying done in ten days.”，其中 get done 对应 completed，因此答案 为 ten/10 days。填写阿拉伯数字 10 或者 ten 都算正确，ten days 的写法符合一个数字加一个单词的要求。
听前预测：定位词为 box；提示词为 not，此处应填名词或形容词。
题目解析：定位词 box 原词出现，随后的回答中出现答案句“We’ve found that plastic ones sometimes break in the post.”，其中 break 对应 not，因此答案为 plastic。注意题 干的否定词较容易被替换，因此不能等待 not 原词出现，而应该按照信息内容来判断。