The pie chart shows the different categories of library users at a university, while the table gives information about their levels of satisfaction with five aspects of the library service.

According to the pie chart, full-time undergraduates represented 44% of all library users, making them by far the biggest group. Full-time postgraduates were the second-largest category, at 25%. Part-time postgraduates accounted for 16%, while distance learners made up a smaller share, at 8%. Academic staff formed the smallest group, with only 7%.

The table shows that staff helpfulness received the best rating, with 95% of users saying they were very satisfied and the remaining 5% fairly satisfied. Library opening hours were also viewed positively, as 65% were very satisfied and none were dissatisfied. Satisfaction was slightly lower for the availability of books, with 50% very satisfied and 10% not satisfied. The weakest areas were journals and wi-fi, where 20% and 19% of users respectively reported dissatisfaction.

Overall, full-time undergraduates made up the largest group of library users, whereas academic staff accounted for the smallest proportion. In terms of satisfaction, users were most positive about the helpfulness of staff, while the availability of journals and the reliability of wi-fi received the highest levels of dissatisfaction. (204 words)